Customer Service Coordinator

Customer Service Coordinator

LOCATION: Portland

SALARY: DOE

JOB TYPE: Full Time

ABOUT THE JOB:

Essential Responsibilities: 

The Service Coordinator works with Project Managers, customers, field personnel and office staff in a collaborative manner. This individual is expected to meet performance standards set by the department manager and comply with all company policies and procedures. The Service Coordinator takes direction from the department manager to ensure staff efforts are coordinated and directed toward department and company goals.

The Service Coordinator performs the following:

  • Communicate with customers regarding maintenance, repairs or service needs

  • Dispatch service technicians

  • Assist with coordinating skilled labor for construction warranty

  • Receive and schedule work requests from Sales Department

  • Assist technicians with any office related needs

  • Enter all customer contact information and service requests into computer system as it occurs

  • Assist technicians with time entry when needed

  • Evaluate and prioritize work and service requests on a continual basis

  • Maintain and update computerized scheduling system in real time

 

Requirements:

  • Ability to effectively interact with customers, technicians, sales and office staff

  • Knowledge of the HVAC industry (preferred)

  • Ability to work well with others as part of a team and demonstrate confidence when issuing directives to the service crew

  • A willingness to stick to a strict work and lunch time schedule

  • Tech-savvy and can easily get used to new computer systems and software

  • Excellent organizational skills and the ability to accurately and calmly handle multiple priorities with frequent interruptions

  • Ability to maneuver between fluctuating priorities

  • Detailed oriented

  • Possess strong documentation skills

  • Good written and verbal communications skills

  • Proficient in keyboarding and with Microsoft products

  • Knowledge of general accounting practices and procedures

  • High school graduate or equivalent

  • History of good employment attendance and punctuality

Must be willing to work extended hour days when business needs demand.

Employee Benefits:

Alliant Systems presently provides coverage for:

  • Medical and dental

  • 401k retirement plan

  • Holiday, vacation, and sick leave

  • Short and long-term disability insurance

  • Employee and dependent Life Insurance

  • Employee Assistance Program for employee and dependents

  • Flexible spending program

 

All non-union new hires must pass a drug test.

This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position would perform. All employees of Alliant Systems are expected to perform tasks as assigned by supervisory / management personnel regardless of job title or routine job duties.

Alliant Systems is an Equal Opportunity Employer. Alliant participates in E-Verify