Customer Service Coordinator

LOCATION: Portland

SALARY: DOE

JOB TYPE: Full Time

ABOUT THE JOB:

Essential Responsibilities:

The Service Coordinator works with Project Managers, customers, field personnel and office staff in a collaborative manner. This individual is expected to meet performance standards set by the department manager and comply with all company policies and procedures. The Service Coordinator takes direction from the department manager to ensure staff efforts are coordinated and directed toward department and company goals.

The Service Coordinator performs the following:

Communicate with customers regarding maintenance, repairs or service needs
Dispatch service technicians
Assist with coordinating skilled labor for construction warranty
Receive and schedule work requests from Sales Department
Assist technicians with any office related needs
Enter all customer contact information and service requests into computer system as it occurs
Assist technicians with time entry when needed
Evaluate and prioritize work and service requests on a continual basis
Maintain and update computerized scheduling system in real time

Requirements:

Ability to effectively interact with customers, technicians, sales and office staff
Knowledge of the HVAC industry (preferred)
Ability to work well with others as part of a team and demonstrate confidence when issuing directives to the service crew
A willingness to stick to a strict work and lunch time schedule
Tech-savvy and can easily get used to new computer systems and software
Excellent organizational skills and the ability to accurately and calmly handle multiple priorities with frequent interruptions
Ability to maneuver between fluctuating priorities
Detailed oriented
Possess strong documentation skills
Good written and verbal communications skills
Proficient in keyboarding and with Microsoft products
Knowledge of general accounting practices and procedures
High school graduate or equivalent
History of good employment attendance and punctuality

Must be willing to work extended hour days when business needs demand.

Employee Benefits:

Alliant Systems presently provides coverage for:

Medical and dental
401k retirement plan
Holiday, vacation, and sick leave
Short and long-term disability insurance
Employee and dependent Life Insurance
Employee Assistance Program for employee and dependents
Flexible spending program

All non-union new hires must pass a drug test.

This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position would perform. All employees of Alliant Systems are expected to perform tasks as assigned by supervisory / management personnel regardless of job title or routine job duties.

Alliant Systems is an Equal Opportunity Employer. Alliant participates in E-Verify