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Service Support Specialist

Service Support Specialist

LOCATION: Portland


JOB TYPE: Full Time


Essential Responsibilities: 

The Service Support Specialist works within the service department, performing administrative activities for our service department, including; setup of new customer contracts, approving technician time, proofreading/editing of proposals, travel management, reporting, and general assistance of the team.

The Service Support Specialist performs the following:

  • Setup new customer contracts in Spectrum

  • Approve, review, and submit Service Technician time

  • Process service contract addendums and cancellations

  • Open, monitor, and purchase FieldConnect seats

  • Manage company parking passes; track, renew, and purchase additional

  • Minor Label permits ordering and processing

  • Edit and proof proposals

  • Travel booking and management for out of town work

  • Manage certificate of insurance requests

  • Run contract profitability reports

  • Create contract binders/packets

  • Manage department credit card

  • Order department supplies and Tech apparel

  • Research and order hard to find parts online (eBay, etc.)

  • File, organize and maintain all paperwork connected with above referenced tasks

  • Assist reception with phone coverage

  • Participate in cross training

  • Perform additional tasks as assigned



  • 3+ Years admin or customer service experience

  • Proofreading experience

  • Ability to effectively interact with customers, technicians, sales and office staff

  • Knowledge of the HVAC industry a plus

  • Tech-savvy and can easily learn new computer systems and software

  • Excellent organizational skills

  • Ability to accurately handle multiple priorities and meet deadlines despite frequent interruptions

  • Ability to maneuver between fluctuating priorities

  • Research and troubleshooting abilities

  • Detailed oriented

  • Possess strong written and verbal communications skills

  • Project a friendly, professional attitude toward co-workers and customers

  • Ability to participate productively in a team environment

  • History of good employment attendance

Must be willing to work extended hour days when business needs demand.

Employee Benefits:

Alliant Systems presently provides coverage for:

  • Medical and dental

  • 401k retirement plan

  • Holiday, vacation, and sick leave

  • Short and long-term disability insurance

  • Employee and dependent Life Insurance

  • Employee Assistance Program for employee and dependents

  • Flexible spending program


All non-union new hires must pass a drug test.

This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position would perform. All employees of Alliant Systems are expected to perform tasks as assigned by supervisory / management personnel regardless of job title or routine job duties.

Alliant Systems is an Equal Opportunity Employer. Alliant participates in E-Verify

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