Service Support Specialist

LOCATION: Portland

SALARY: DOE

JOB TYPE: Full Time

ABOUT THE JOB:

Essential Responsibilities:

The Service Support Specialist works within the service department, performing administrative activities for our service department, including; setup of new customer contracts, approving technician time, proofreading/editing of proposals, travel management, reporting, and general assistance of the team.

The Service Support Specialist performs the following:

Setup new customer contracts in Spectrum
Approve, review, and submit Service Technician time
Process service contract addendums and cancellations
Open, monitor, and purchase FieldConnect seats
Manage company parking passes; track, renew, and purchase additional
Minor Label permits ordering and processing
Edit and proof proposals
Travel booking and management for out of town work
Manage certificate of insurance requests
Run contract profitability reports
Create contract binders/packets
Manage department credit card
Order department supplies and Tech apparel
Research and order hard to find parts online (eBay, etc.)
File, organize and maintain all paperwork connected with above referenced tasks
Assist reception with phone coverage
Participate in cross training
Perform additional tasks as assigned

Requirements:

3+ Years admin or customer service experience
Proofreading experience
Ability to effectively interact with customers, technicians, sales and office staff
Knowledge of the HVAC industry a plus
Tech-savvy and can easily learn new computer systems and software
Excellent organizational skills
Ability to accurately handle multiple priorities and meet deadlines despite frequent interruptions
Ability to maneuver between fluctuating priorities
Research and troubleshooting abilities
Detailed oriented
Possess strong written and verbal communications skills
Project a friendly, professional attitude toward co-workers and customers
Ability to participate productively in a team environment
History of good employment attendance

Must be willing to work extended hour days when business needs demand.

Employee Benefits:

Alliant Systems presently provides coverage for:

Medical and dental
401k retirement plan
Holiday, vacation, and sick leave
Short and long-term disability insurance
Employee and dependent Life Insurance
Employee Assistance Program for employee and dependents
Flexible spending program

All non-union new hires must pass a drug test.

This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position would perform. All employees of Alliant Systems are expected to perform tasks as assigned by supervisory / management personnel regardless of job title or routine job duties.

Alliant Systems is an Equal Opportunity Employer. Alliant participates in E-Verify